Privacy Policy

Introduction

At Eastwind Integrated Services ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.eastwind.ng or use our services.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our website or services.

Information We Collect

1. Personal Information

When you contact us through our website, request a quote, or use our services, we may collect the following personal information:

• Name: First name and last name
• Contact Information: Email address and phone number
• Service Information: Type of service requested (Pest Control, Rodent Control, Facility Cleaning, Environmental Solutions, or Other)
• Message Content: Any additional information you provide in your message or inquiry
• Location Information: General location data (e.g., Lagos, Nigeria) when you request services

2. Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Usage Data: Pages visited, time spent on pages, click patterns, and navigation paths
• Device Information: Browser type, device type, operating system, and screen resolution
• IP Address: Your Internet Protocol (IP) address for security and analytics purposes
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience (see Cookies section below)

3. Analytics Data

We use Vercel Analytics to understand how visitors interact with our website. This service collects anonymous usage statistics to help us improve our website's performance and user experience. The data collected is aggregated and does not personally identify you.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your service requests, provide quotes, schedule appointments, and deliver our pest control, rodent control, and facility cleaning services
• Communication: To respond to your inquiries, send confirmation emails, provide customer support, and keep you informed about your service appointments
• Business Operations: To manage our business operations, improve our services, and maintain service quality standards
• Website Improvement: To analyze website usage patterns, optimize user experience, and enhance website functionality
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats
• Marketing: With your consent, to send you promotional materials, service updates, and special offers (you can opt-out at any time)

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving our customers (e.g., email service providers, hosting services). These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our customers or others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.
• With Your Consent: We may share your information with your explicit consent for specific purposes.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure server infrastructure and regular security updates
• Access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve website functionality and performance
• Provide personalized content and experiences

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal and operational requirements
• Opt-Out: Unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly
• Data Portability: Request a copy of your data in a structured, machine-readable format
• Objection: Object to certain processing activities, where applicable

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page and updating the "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the updated policy.

Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Nigeria.